Frequently Asked Questions
Everything you need to know about shopping with Saamaan.Pk
What payment methods do you accept?
We currently offer Cash on Delivery (COD) across Pakistan, as well as secure online payments via Credit/Debit Cards (Visa/Mastercard) and popular mobile wallets like EasyPaisa and JazzCash.
How long will it take for my order to arrive?
Standard delivery typically takes 2-4 business days for major cities like Karachi, Lahore, and Islamabad. For other regions, please allow 5-7 business days.
What is your return and exchange policy?
We offer a 7-day 'No Questions Asked' return policy. If you are not satisfied with your purchase, you can return the item in its original packaging for a full refund or exchange.
Are all products on Saamaan.Pk genuine?
Yes, we guarantee that all products sold on our platform are 100% authentic and sourced directly from authorized distributors or manufacturers.
How can I track my order status?
Once your order is dispatched, you will receive a tracking number via SMS and Email. You can use this number on our 'Track Order' page to see real-time updates.
Do you offer free shipping?
We offer free shipping on all orders exceeding a total value of PKR 3,000. For orders below this amount, a flat shipping fee is applied at checkout.